RETURNS & REFUNDS POLICY

New items

Kimberley Rose Bridal Boutique, will gladly exchange any new merchandise (excluding pierced earrings or specially ordered item(s)) within 7 days of purchase date. You must present your original receipt, and the merchandise must be unworn, unwashed, unaltered, undamaged, and have all tags attached and intact.

Preloved & Sample Dresses

Kimberley Rose Bridal Boutique, are unfortunately, unable to offer a refund or exchange on any previously worn, previously owned or sample items.  These items are sold on a ‘sold as seen’ basis and the bride will be required to sign the sales invoice at point of purchase to accept these terms.

Reserved item(s)

Stock available in the shop, with a minimum value of £150 may be reserved upon receipt of a 50% minimum deposit. The minimum deposit will be equal to 50% of the total price of item(s). In exchange for your 50% deposit, Kimberley Rose Bridal Boutique will place a reserve the item listed on your receipt for a period of 14 days from the receipt date. The remaining balance on a reservation must be paid within 14 days of the receipt date and at this point, collection or postage of your item(s) must be arranged.

If you decide not to proceed with the purchase of the item during this period, Kimberley Rose Bridal Boutique will retain your deposit. If you paid more than 50% for your deposit, Brides Dress Revisited will retain 50% of the total value of the item reserved and will refund the remaining amount of the deposit paid.